- Orders are processed within 1–2 business days after payment confirmation.
- Orders are not shipped on Sundays or public holidays.
- During heavy sales or festival seasons, processing may take an additional 1–3 days.
Shipping Policy
Shipping Policy – Mobile Wala
Last Updated: November 2025
Thank you for shopping with Mobile Wala. This Shipping Policy explains how your orders are processed, packed, and delivered.
1. Order Processing Time
2. Delivery Time
- Metro Cities: 3–5 business days
- Other Cities: 4–7 business days
- Remote/Rural Areas: 5–10 business days
Note: Delivery times may be affected by courier workload, weather conditions, strikes, or public holidays.
3. Shipping Partners
We ship via trusted courier partners including:
- Bluedart
- Delhivery
- XpressBees
- Ekart
- Ecom Express
Tracking information will be shared via SMS, Email, and WhatsApp once your order is dispatched.
4. Shipping Charges
- Standard delivery charges may apply based on the product and delivery location.
- Cash on Delivery (COD) orders may incur an additional COD fee.
5. Cash on Delivery (COD)
- COD availability depends on your delivery pincode.
- COD orders may require verification via phone or email before dispatch.
- Refusal to accept a COD order may result in COD being disabled for future orders from your account.
6. Order Tracking
Once your order is dispatched, you can track it using:
- The tracking link sent via SMS/Email
- The courier partner's website or app
- Our customer support team
7. Incorrect Address / Delivery Failure
We are not responsible for failed deliveries due to:
- Incorrect or incomplete address provided by the customer
- Wrong or unreachable phone number
- Customer unavailability at the time of delivery
- Refusal to accept the order
RTO (Return to Origin) Policy:
- COD Orders: No refund will be issued for refused or undelivered COD orders.
- Prepaid Orders: Reshipping charges will apply if you wish to have the order resent.
8. Damaged / Incorrect Product
- If you receive a damaged or incorrect product, please report it within 24–48 hours of delivery.
- You must provide an unboxing video and clear photos of the product and packaging.
- Replacement or refund will be processed as per our Return Policy.
9. International Shipping
Currently, we ship within India only. International shipping is not available at this time.