Shipping Policy

Shipping Policy – Mobile Wala

Last Updated: November 2025

Thank you for shopping with Mobile Wala. This Shipping Policy explains how your orders are processed, packed, and delivered.

1. Order Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders are not shipped on Sundays or public holidays.
  • During heavy sales or festival seasons, processing may take an additional 1–3 days.

2. Delivery Time

  • Metro Cities: 3–5 business days
  • Other Cities: 4–7 business days
  • Remote/Rural Areas: 5–10 business days

Note: Delivery times may be affected by courier workload, weather conditions, strikes, or public holidays.

3. Shipping Partners

We ship via trusted courier partners including:

  • Bluedart
  • Delhivery
  • XpressBees
  • Ekart
  • Ecom Express

Tracking information will be shared via SMS, Email, and WhatsApp once your order is dispatched.

4. Shipping Charges

  • Standard delivery charges may apply based on the product and delivery location.
  • Cash on Delivery (COD) orders may incur an additional COD fee.

5. Cash on Delivery (COD)

  • COD availability depends on your delivery pincode.
  • COD orders may require verification via phone or email before dispatch.
  • Refusal to accept a COD order may result in COD being disabled for future orders from your account.

6. Order Tracking

Once your order is dispatched, you can track it using:

  • The tracking link sent via SMS/Email
  • The courier partner's website or app
  • Our customer support team

7. Incorrect Address / Delivery Failure

We are not responsible for failed deliveries due to:

  • Incorrect or incomplete address provided by the customer
  • Wrong or unreachable phone number
  • Customer unavailability at the time of delivery
  • Refusal to accept the order

RTO (Return to Origin) Policy:

  • COD Orders: No refund will be issued for refused or undelivered COD orders.
  • Prepaid Orders: Reshipping charges will apply if you wish to have the order resent.

8. Damaged / Incorrect Product

  • If you receive a damaged or incorrect product, please report it within 24–48 hours of delivery.
  • You must provide an unboxing video and clear photos of the product and packaging.
  • Replacement or refund will be processed as per our Return Policy.

9. International Shipping

Currently, we ship within India only. International shipping is not available at this time.